frequently asked questions
Here we gathered the most popular questions we’ve got. You are free to explore them and ask get back to our representative for details and specifications. Good Luck!
1. Is there a grace period if I'm running a few minutes late returning the car?
Yes. We allow a 29-minute grace period past your scheduled return time with no penalty. After that, late return charges will apply (see Question 6).
2. What happens if I need more time with the vehicle?
Contact us before your original return time to request an extension. Extensions are subject to vehicle availability and current rates. If you don’t request one in advance, the return will be treated as late.
3. Does my rental include unlimited mileage?
In most cases, yes. Unless your specific rate plan or vehicle category states a mileage cap, mileage is unlimited. If a cap applies, it will be clearly disclosed at booking and on your rental agreement, along with the per-mile overage charge.
4. What fuel policy do you use?
Our standard policy is Full-to-Full: you receive the vehicle with a full tank and return it full. If you return it with less fuel, a refueling charge plus a service fee will apply. We also offer
5. Do I need to clean the car before returning it?
The vehicle should be returned in reasonably clean condition. A cleaning fee applies only for excessive dirt, odors, pet hair, or anything beyond normal turnaround cleaning.
6. What happens if I return the car late?
After the grace period, late returns are charged hourly up to a set cutoff; beyond that cutoff, a full additional day is charged at the prevailing daily rate. If you expect a delay, call us as soon as possible — we’d rather help you extend than charge a penalty.
7. Is a security deposit required
Yes, a credit card hold is required at pickup. The amount depends on the vehicle category and is disclosed at booking and at the counter. The hold is released after the return inspection confirms there are no outstanding charges, typically within 3–10 business days.
8. Can someone else drive the car besides me?
Only drivers explicitly listed and authorized on the rental agreement may operate the vehicle. Unauthorized drivers void insurance/damage coverage. Additional drivers can be added for a daily fee.
9. What insurance options are available?
We offer optional protection products such as Collision Damage Waiver (CDW) and Supplemental Liability Protection (SLP). We recommend checking your personal auto insurance and credit card benefits first, as you may already have coverage that overlaps.
10. Who is responsible for tolls and traffic tickets during the rental?
You are. Any tolls, parking violations, or citations incurred during your rental period are billed to you, plus an administrative fee where applicable. If the vehicle has an electronic toll device, charges are billed automatically to the card on file.
11. What should I do if I'm in an accident or the car is stolen?
Notify us immediately and file a police report if required by law. Do not admit fault or negotiate repairs on your own — we’ll guide you through the process and coordinate with insurance.
12. What's your cancellation and refund policy?
Cancellations made 48+ hours before pickup are fully refundable. Cancellations within 48 hours may incur a fee or partial refund depending on your rate plan. No-
For anything not covered here, our customer service team is happy to help.
